Want to get in touch with Pascale & Emile?
Please show kindness and respect to our customer support team, they are here to help and want the best outcome for you.
We aim to respond to your enquiries within 24 hours on business days. Please note that our team work business hours Monday to Friday.
How long will my personalised pieces take to create?
Please allow approximately 15* business days for custom creation of your personalised item/s. Your order will be shipped via Australia Post as soon as its ready.
Please note: shipping time is not included in our production estimate and will require an additional 1-2 business based on your location.
*Unfortunately, due to ongoing supply chain issues, we have had to increase our production window to 15 business days. This is to accommodate shortages in availability of materials used to created our personalised items. We are doing our best to create your orders as quickly as possible.
Will I receive confirmation and shipping emails?
Once your order has been placed you will receive a confirmation email. You will also receive an email once your order has been shipped, this email will contain your tracking link. If you’re unable to locate your confirmation or shipping emails, please check your junk folder first and then contact us at firstname.lastname@example.org