Want to get in touch with Pascale & Emile?
Please show kindness and respect to our customer support team, they are here to help and want the best outcome for you.
We aim to respond to your enquiries within 24 hours on business days. Please note that our team work business hours Monday to Friday.
Please keep in mind that we are in the midst of a global pandemic - we are currently seeing delays to customers in VIC and NSW as a result of COVID restrictions and their effect on the Australia Post network. Once your delivery leaves our hands, there is nothing we can from our end to speed it along. Keep an eye on your tracking as it will give you the best indication of timing.
Where can I track my order?
You can keep an eye on your order here using your order number and email address or your tracking code.
Will I receive confirmation and shipping emails?
Once your order has been placed you will receive a confirmation email. You will also receive an email once your order has been shipped, this email will contain your tracking link. Note: Shipping information can take up to a week to populate in our system and reach your inbox, rest assured this has no effect on actual shipping time. If you’re unable to locate your confirmation or shipping emails, please check your junk folder first and then contact us at firstname.lastname@example.org
Why didn't I receive all of my items?
Please note that some items may need to be shipped from separate warehouses and items may arrive separately. When this is the case, multiple tracking links will be provided.