Christmas Head Office Closure

Our head office team will be working remotely over the Christmas break - any returns received between the 20th & 29th December will be processed on the 30th December. All customer enquiries and orders will continue to be processed as usual during this time.

Is this website a scam?

No, we're not here to scam you (and we're sorry you even had to ask). We are still very new and we are currently working with all of our amazing first time customers to collect their thoughts and reviews on our products. We cannot thank all of you enough for supporting us during our early stages - starting a business during a pandemic has been tough.

Are you a drop shipping business?

If by drop shipping you mean do we ship directly from our manufacturers then yes we are. We work with different suppliers from around the world to source products that are either unavailable or very hard to come by in Australia at super affordable prices. We only ship to customers within Australia (and not internationally) and we are a small business with a small staff (based in Brisbane, Queensland). We know you may have had terrible experiences with this style of shipping in the past (we have too), but it is our priority to ensure you have a positive experience us.

Where can I track my order?

You can keep an eye on your order here using your order number and email address or your tracking code.

Can you explain shipping timing?

We work with suppliers from around the world to source products that aren't available in Australia yet, as a result, our shipping takes a little longer. Your item/s will be fulfilled within 24 hours of your order being placed and your delivery will be with you within 10-15 business days. 

Will I receive confirmation and shipping emails?

Once your order has been placed you will receive a confirmation email. You will also receive an email once your order has been shipped, this email will contain your tracking link. Note: Shipping information can take up to a week to populate in our system and reach your inbox, rest assured this has no effect on actual shipping time. If you’re unable to locate your confirmation or shipping emails, please check your junk folder first and then contact us at hello@pascaleandemile.com

Why didn't I receive all of my items?

Please note that some items may need to be shipped from separate warehouses and items may arrive separately. When this is the case, multiple tracking links will be provided.

I've made a mistake with my order, what should I do?

Check your shipping and order details address carefully. If you make an error contact us immediately at hello@pascaleandemile.com as orders cannot be updated once they have been sent. 

What to do if I want to make a return or exchange a size?

If you change your mind or an item doesn't fit after receiving your delivery, part or all of your order can be returned for a refund provided it is in saleable condition.

Returns must be initiated within 7 days of receiving your item/s, after this time we can no longer offer a refund.

To be eligible for a return, your item/s must be unused, in their original packaging and in the same condition you received them.

Unfortunately for hygiene reasons, earrings cannot be returned.

If you would like to exchange for a larger or smaller size please contact us via email (hello@pascaleandemile.com) and we will organise this for you.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed via your original method of payment.

You will be responsible for paying for your own shipping costs for returning your item. We recommend you use a trackable service to return your goods.

If you wish to return an item please contact hello@pascaleandemile.com and we will supply a return address.

What if my item arrives damaged?

If you are unhappy with your delivery or an item/s arrives damaged, please contact us as soon as possible and include photos for reference. We review these request on a case by case basis and take attempts at fraud extremely seriously. Please not that we can only offer a full refund under exceptional circumstances, any damaged items will be replaced at our expense.  


How do I care for my new jewellery?

Wear: Keep your pieces away from water, contact with perfume, lotion and other chemicals.
Clean: Clean your jewellery with a chemical free polishing cloth.
Storage: Store your jewellery in a cool, dry place.

Pascale & Emile has a range of costume jewellery and gold plated items. For a more detailed product description, please check the individual product pages.  

Do you have a ring sizing chart?

Pascale & Emile | Ring Sizing Chart

Where do I apply my discount code?

Your discount code can be applied on the payment page once you've entered your contact details and selected your shipping method. 

Do you offer AfterPay?

Yes, we offer AfterPay on our website.

Do you offer ZipPay?

Yes, we offer ZipPay on our website.

Do you offer PayPal?

Yes, we offer PayPal on our website. 

How do I know if I've placed a 'Pre-Order'?

Please take notice when placing your orders, if it is stated as a “Pre-Order” this means the item is currently not in stock. This will only happen on rare occasions and we will notify you to confirm when you have placed a pre-order. Shipping time for pre orders may take slightly longer than usual, however this means you are first in line and will receive your order as soon as possible.

Didn't find what you were looking for? Send your Qs to hello@pascaleandemile.com

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