25% OFF EVERYTHING WITH CODE: TAKE25

FAQs

How long will my personalised pieces take to create?

Please allow approximately 15* business days for custom creation of your personalised item/s. Your order will be shipped via Australia Post as soon as its ready. 

Please note: shipping time is not included in our production estimate and will require an additional 1-2 business based on your location.

*Unfortunately, due to ongoing supply chain issues, we have had to increase our production window to 15 business days. This is to accommodate shortages in availability of materials used to created our personalised items. We are doing our best to create your orders as quickly as possible.

Will I receive confirmation and shipping emails?

Once your order has been placed you will receive a confirmation email. You will also receive an email once your order has been shipped, this email will contain your tracking link.  If you’re unable to locate your confirmation or shipping emails, please check your junk folder first and then contact us at hello@pascaleandemile.com

I've made a mistake with my order, what should I do?

If you make an error with your order details or address, contact us at hello@pascaleandemile.com and we can update as needed. 

Can I return my personalised items?

Unfortunately, due to the nature of personalisation, we cannot accept returns.

What if my item arrives damaged?

If you are unhappy with your delivery or an item/s arrives damaged, please contact us as soon as possible and include photos for reference. We review these request on a case by case basis and take attempts at fraud extremely seriously. Please not that we can only offer a full refund under exceptional circumstances, any damaged items will be replaced at our expense.  

How do I care for my new jewellery?

Wear: Keep your pieces away from water, contact with perfume, lotion and other chemicals.
Clean: Clean your jewellery with a chemical free polishing cloth.
Storage: Store your jewellery in a cool, dry place. 

Where do I apply my discount code?

Your discount code can be applied on the payment page once you've entered your contact details and selected your shipping method. 

Do you offer AfterPay?

Yes, we offer AfterPay on our website.

Do you offer PayPal?

Yes, we offer PayPal on our website. 

How do I know if I've placed a 'Pre-Order'?

Please take notice when placing your orders, if it is stated as a “Pre-Order” this means the item is currently not in stock. This will only happen on rare occasions and we will notify you to confirm when you have placed a pre-order. Shipping time for pre orders may take slightly longer than usual, however this means you are first in line and will receive your order as soon as possible.

Didn't find what you were looking for? Send your Qs to hello@pascaleandemile.com

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