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FAQs

Where do I apply my discount code?

Your discount code can be applied on the payment page once you've entered your contact details and selected your shipping method. 

Do you offer AfterPay?

Yes, we offer AfterPay on our website.

Do you offer ZipPay?

Yes, we offer ZipPay on our website.

Do you offer PayPal?

Yes, we offer PayPal on our website. 

Can you explain shipping timing?

We work with suppliers from around the world to source products that aren't available in Australia yet. As a result, our shipping takes a little longer (approx. 10-15 business days). Your item/s will be dispatched the same day your order is placed. You will receive your Australia Post tracking code within 5 business days of placing your order. Your order will be delivered within 5-10 business days of receiving your Australia Post tracking code.

Why does my tracking code still say 'It's being prepared'?

The initial notification you receive from Australia Post ('It's being prepared') is to show that they're aware your order is coming and an Australia Post shipping label has been created. As soon as your order is handed to Australia Post from our international shipping partner, your shipping will update again (as it arrives at the processing facility nearest to your address).

Will I receive confirmation and shipping emails?

Once your order has been placed you will receive a confirmation email. You will also receive an email once your order has been received by Australia Post, this email will contain your tracking link. If you’re unable to locate your confirmation or shipping emails, please check your junk folder first and then contact us at hello@pascaleandemile.com

Why didn't I receive all of my items?

Please note that some items may need to be shipped from separate warehouses and items may arrive separately. When this is the case, multiple tracking links will be provided.

I've made a mistake with my address, what should I do?

Check your shipping address carefully. If you make an error contact us immediately at hello@pascaleandemile.com as orders cannot be re-directed once they have been sent.

How do I know if I've placed a 'Pre-Order'?

Please take notice when placing your orders, if it is stated as a “Pre-Order” this means the item is currently not in stock. This will only happen on rare occasions and we will notify you to confirm when you have placed a pre-order. Shipping time for pre orders may take slightly longer than usual, however this means you are first in line and will receive your order as soon as possible.

Didn't find what you were looking for? Send your Qs to hello@pascaleandemile.com

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