Christmas Head Office Closure:
Our head office team will be working remotely over the Christmas break - any returns received between the 20th & 29th December will be processed on the 30th December. All customer enquiries and orders will continue to be processed as usual during this time.
Change of Mind / Incorrect Size:
If you change your mind or an item doesn't fit after receiving your delivery, part or all of your order can be returned for a refund provided it is in saleable condition.
Returns must be initiated within 7 days of receiving your item/s, after this time we can no longer offer a refund.
To be eligible for a return, your item/s must be unused, in their original packaging and in the same condition you received them.
Unfortunately for hygiene reasons, earrings cannot be returned.
If you would like to exchange for a larger or smaller size please contact us via email (email@example.com) and we will organise this for you.
What Happens Next?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed via your original method of payment.
You will be responsible for paying for your own shipping costs for returning your item. We recommend you use a trackable service to return your goods.
If you wish to return an item please contact firstname.lastname@example.org and we will supply a return address.
If you are unhappy with your delivery or an item/s arrives damaged, please contact us as soon as possible and include photos for reference. We review these request on a case by case basis and take attempts at fraud extremely seriously. Please not that we can only offer a full refund under exceptional circumstances, any damaged items will be replaced at our expense.