Shipping

All orders receive FREE tracked shipping.

Australia:

Standard Tracked: FREE sent via EMS (10-15 business days after dispatch, based on location). You will receive an email with a tracking ID from us when your item has been processed.

International:

Standard Tracked: FREE sent via EMS (10-15 business days after dispatch, based on location). You will receive an email with a tracking ID from us when your item has been processed.

Please note: These are only estimated times, delays may occur as a result of customs, public holidays, bank holidays, strikes and peak holiday seasons, all of which are out of our control.

ADDITIONAL INFORMATION

Confirmation & Dispatch Emails:

Once your order has been placed you will receive a confirmation email. You will also receive an email once your order has been dispatched (your parcel will be dispatched within 48hrs of placing your order). Your dispatch email will contain your tracking link. If you’re unable to locate your confirmation or dispatch emails, please check your junk folder first and then contact us at hello@pascaleandemile.com

Multiple Item Orders:

Please note that some items may need to be shipped from separate warehouses and items may be received separately. When this is the case, multiple tracking IDs will be provided.

Address Issues & Missing Orders:

Please check your shipping address carefully. If you make an error contact us immediately at hello@pascaleandemile.com as orders cannot be re-directed once they have been sent.

Please take notice when placing your orders, if it is stated as a “Pre-Order” this means the item is currently not in stock. This will only happen on rare occasions and we will notify you to confirm when you have placed a pre-order. Shipping time for pre orders may take slightly longer than usual, however this means you are first in line and will receive your order as soon as possible.